Privacy Policy

 

**1. INTRODUCTION**

OptimusCallAI. (“us”, “we”, or “our”) operates [**Insert Your Website Address Here, e.g., [www.optimuscallai.com](https://www.google.com/search?q=https://www.optimuscallai.com)**] and [**Insert Your Software Platform URL Here, e.g., app.optimuscallai.com**] (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to [**Insert Your Website Address Here, e.g., [www.optimuscallai.com](https://www.google.com/search?q=https://www.optimuscallai.com)**] and our family of web and mobile applications, and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with this Privacy Policy, constitute your agreement with us (“Agreement”).

 

**2. DEFINITIONS**

* **SERVICE** means the [**Insert Your Website Address Here, e.g., [www.optimuscallai.com](https://www.google.com/search?q=https://www.optimuscallai.com)**] website and any associated web, mobile, or other application operated by OptimusCallAI.

* **PERSONAL DATA** means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

* **USAGE DATA** is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

* **COOKIES** are small files stored on your device (computer or mobile device).

* **DATA CONTROLLER** means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal data are or are to be processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

* **DATA PROCESSORS (OR SERVICE PROVIDERS)** means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.

* **DATA SUBJECT** is any living individual who is the subject of Personal Data.

* **USER** is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

 

**3. INFORMATION COLLECTION AND USE**

We collect several different types of information for various purposes to provide and improve our Service to you.

 

**4. TYPES OF DATA COLLECTED**

* **Personal Data**

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

    * Email address

    * First name and last name

    * Phone number

    * Address, State, Province, ZIP/Postal code, City

    * Cookies and Usage Data

    We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link provided in any email or other communication.

* **Usage Data**

    We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

    This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

    When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

* **Location Data**

    We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

    You can enable or disable location services when you use our Service at any time through your device settings.

* **Tracking Cookies Data**

    We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

    Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    * Session Cookies: We use Session Cookies to operate our Service.

    * Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

    * Security Cookies: We use Security Cookies for security purposes.

    * Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

* **Other Data**

    While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location, and other data.

 

**5. USE OF DATA**

OptimusCallAI uses the collected data for various purposes:

* To provide and maintain our Service;

* To notify you about changes to our Service;

* To allow you to participate in interactive features of our Service when you choose to do so;

* To provide customer support;

* To gather analysis or valuable information so that we can improve our Service;

* To monitor the usage of our Service;

* To detect, prevent, and address technical issues;

* To fulfill any other purpose for which you provide it;

* To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

* To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

* To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

* In any other way we may describe when you provide the information;

* For any other purpose with your consent.

 

**6. RETENTION OF DATA**

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve our Service’s functionality, or we are legally obligated to retain this data for longer periods.

 

**7. TRANSFER OF DATA**

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to [**Specify where your data is primarily stored, e.g., the United States or the European Union**] and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

OptimusCallAI will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

 

**8. DISCLOSURE OF DATA**

We may disclose personal information that we collect, or you provide:

* **Disclosure for Law Enforcement**

    Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

* **Business Transaction**

    If our subsidiaries or we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

* **Other cases.** We may disclose your information also:

    * To our subsidiaries and affiliates;

    * To contractors, service providers, and other third parties we use to support our business;

    * To fulfill the purpose for which you provide it;

    * For the purpose of including your company’s logo on our website (with your consent);

    * For any other purpose disclosed by us when you provide the information;

    * With your consent in any other cases;

    * If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

 

**9. SECURITY OF DATA**

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

**10. YOUR DATA PROTECTION RIGHTS**

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

* **The right to access:** You may have the right to request copies of your personal data.

* **The right to rectification:** You may have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.

* **The right to erasure:** You may have the right to request that we erase your personal data, under certain conditions.

* **The right to restrict processing:** You may have the right to request that we restrict the processing of your personal data, under certain conditions.

* **The right to object to processing:** You may have the right to object to our processing of your personal data, under certain conditions.

* **The right to data portability:** You may have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

* **The right to withdraw consent:** If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise your data protection rights, please contact us at [**Insert Your Privacy Contact Email Here, e.g., privacy@optimuscallai.com**].

We will respond to your request in accordance with applicable data protection laws.

 

**11. SERVICE PROVIDERS**

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

* **Analytics**

    We may use third-party Service Providers to monitor and analyze the use of our Service.

    * **Google Analytics**

        Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

        For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: [https://policies.google.com/privacy?hl=en](https://policies.google.com/privacy?hl=en)

        We also encourage you to review Google’s policy for safeguarding your data: [https://support.google.com/analytics/answer/6004245](https://support.google.com/analytics/answer/6004245).

    * **Gleap GmBH**

        Gleap is your all-in-one customer feedback tool for apps and websites. Capture user feedback visually and let users know they’re being heard. Used for user feedback/customer support.

        Read the Privacy Policy here: [https://www.gleap.io/privacy-policy](https://www.gleap.io/privacy-policy)

    * **PostHog**

        Tracks user behavior across your website and applications. Event capture for both frontend and backend events. Event tracking at an identifiable user level (if you choose to identify your users).

        Read the Privacy Policy here: [https://posthog.com/privacy](https://posthog.com/privacy)

* **CI/CD tools**

    We may use third-party Service Providers to automate the development process of our Service.

    * **Vercel**

        Vercel is the platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration. They enable teams to iterate quickly and develop, preview, and ship delightful user experiences.

        For more information on what data Vercel collects for what purpose and how the protection of the data is ensured, please visit the Vercel Privacy Policy page: [https://vercel.com/legal/privacy-policy](https://vercel.com/legal/privacy-policy)

    * **Clerk**

        Software development platform helps developers build user management. They provide streamlined user experiences for users to sign up, sign in, and manage their profile.

        For more information on what type of information Clerk collects, please visit the Privacy Policy page of Clerk: [https://clerk.com/privacy](https://clerk.com/privacy).

    * **Supabase**

        Supabase hosts certain information processed by [**Insert Your Software Platform URL Here, e.g., app.optimuscallai.com**], including but not limited to encrypted versions of messages and training data. For more information on what type of information Supabase collects, please visit the Privacy Policy page here: [https://supabase.com/privacy/](https://supabase.com/privacy/).

    * **Hasura**

        Some data is processed through the Hasura GraphQL Engine. For more information on what type of information Hasura collects, please visit their Privacy Policy page: [https://hasura.io/legal/hasura-privacy-policy/](https://hasura.io/legal/hasura-privacy-policy/)

* **Advertising**

    We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

    * **AdMob by Google**

        AdMob by Google is provided by Google Inc.

        You can opt-out from the AdMob by Google service by following the instructions described by Google: [https://support.google.com/ads/answer/2662922?hl=en](https://support.google.com/ads/answer/2662922?hl=en)

        For more information on how Google uses the collected information, please visit the “How Google uses data when you use our partners’ sites or app” page: [https://www.google.com/policies/privacy/partners/](https://www.google.com/policies/privacy/partners/) or visit the Privacy Policy of Google: [https://www.google.com/policies/privacy/](https://www.google.com/policies/privacy/)

* **Behavioral Re-marketing**

    OptimusCallAI uses re-marketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

    * **Google Ads (AdWords)**

        Google Ads (AdWords) re-marketing service is provided by Google Inc.

        You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: [https://www.google.com/settings/ads](https://www.google.com/settings/ads)

 

        Google also recommends installing the Google Analytics Opt-out Browser Add-on – [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout) – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

        For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: [https://policies.google.com/privacy?hl=en](https://policies.google.com/privacy?hl=en)

    * **Meta Platforms, Inc.**

        Facebook remarketing service is provided by Meta Platforms, Inc.

        You can learn more about interest-based advertising from Facebook by visiting this page: [https://www.facebook.com/help/164968693837950](https://www.facebook.com/help/164968693837950)

        To opt out from Facebook’s interest-based ads, follow these instructions from Facebook: [https://www.facebook.com/help/568137493302217](https://www.facebook.com/help/568137493302217)

        Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA [https://www.aboutads.info/choices/](https://www.aboutads.info/choices/), the Digital Advertising Alliance of Canada in Canada [https://youradchoices.ca/](https://youradchoices.ca/) or the European Interactive Digital Advertising Alliance in Europe [https://www.youronlinechoices.eu/](https://www.youronlinechoices.eu/), or opt out using your mobile device settings.

        For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: [https://www.facebook.com/privacy/explanation](https://www.facebook.com/privacy/explanation)

    * **Customer.io**

        Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, in-app messages, and SMS.

        For more information on the privacy practices of Customer.io, please visit Customer.io’s Data Policy: [https://customer.io/legal/privacy-policy/](https://customer.io/legal/privacy-policy/)

* **Payments**

    We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).

    We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information